Last updated: May 11, 2026

Queen Divers Sharm respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, make a booking, purchase a service, or subscribe to our newsletter.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Queen Divers Sharm provides diving activities, diving courses, boat trips, excursions, equipment-related services, and related tourism experiences in Sharm El Sheikh, Egypt.

Website: queendiversharm.com
Location: Concorde El Salam Hotel, Shark Bay, Sharm El Sheikh, Egypt
Email: [email protected]
Phone: +20 128-440-3053

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us, book a service, submit a form, subscribe to our newsletter, or place an order, we may collect:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Booking details
  • Selected activity, course, trip, or service
  • Number of participants
  • Preferred dates and times
  • Billing or payment-related details
  • Any message or request you send to us

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website
  • General location data based on IP address

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Process bookings and service requests
  • Confirm reservations
  • Provide customer support
  • Manage payments and invoices
  • Send booking updates or important service information
  • Improve our website, services, and customer experience
  • Send newsletters or promotional emails, only if you have subscribed
  • Prevent fraud, spam, abuse, or security issues
  • Comply with legal, tax, or regulatory requirements

4. Booking and Payment Information

If you make a booking or purchase through our website, we may collect information necessary to complete the transaction.

Payments may be processed through third-party payment providers. We do not store full credit card details on our website. Payment providers process your payment information according to their own privacy and security policies.

5. Newsletter and Marketing Emails

If you subscribe to our newsletter, we may use your email address to send updates, offers, diving news, or related promotional content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and support certain website features.

Cookies may be used for:

  • Website functionality
  • Security
  • Analytics
  • Shopping cart or booking features
  • Language or currency preferences
  • Marketing or advertising, where applicable

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Third-Party Services

We may use third-party tools and services to operate and improve our website, including but not limited to:

  • Website hosting providers
  • Payment gateways
  • Analytics tools
  • Email marketing services
  • Security tools
  • Social media platforms
  • Booking or e-commerce tools

These third parties may process your information only as necessary to provide their services to us.

Our website may also include links to external websites, such as social media pages. We are not responsible for the privacy practices or content of third-party websites.

8. WhatsApp, Phone, and Social Media Communication

If you contact us through WhatsApp, phone, email, Facebook, Instagram, or any other communication platform, we may use the information you provide to respond to your inquiry, manage your booking, or provide customer support.

Please note that your use of third-party platforms is also subject to their own privacy policies.

9. Data Sharing

We do not sell your personal information.

We may share your information only when necessary, such as:

  • With staff or service providers who help us deliver your booking or service
  • With payment processors to complete transactions
  • With legal or regulatory authorities if required by law
  • With technical providers who help maintain website security and performance

10. Data Retention

We keep your personal information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, and maintain business records.

When your information is no longer needed, we will securely delete or anonymize it where possible.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is completely secure. While we work to protect your data, we cannot guarantee absolute security.

12. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain types of processing
  • Withdraw consent for marketing emails
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

13. Children’s Privacy

Our website and services are not intended to collect personal information from children without the consent of a parent or legal guardian.

If a child provides personal information to us, a parent or guardian may contact us to request deletion of that information.

14. International Visitors

Our website may be accessed by visitors from different countries. By using our website or submitting information to us, you understand that your information may be processed in Egypt or by service providers located in other countries.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Queen Divers Sharm
Concorde El Salam Hotel, Shark Bay, Sharm El Sheikh, Egypt
Email: [email protected]
Phone: +20 128-440-3053